Warranty claims relate to a defect in materials or workmanship under normal use and maintenance. Damage caused – such as a cut, puncture, impact, abrasion, incorrect fit or excessive strain – is not a manufacturing defect.

How a warranty claim is assessed

We review the location and pattern of the damage, the condition of the surrounding material, how the product was fitted and used, and the information supplied with the claim.

A claim may be accepted when

• A component or feature was missing when the product was supplied.
• Stitching has failed along a seam and the surrounding fabric is not torn, cut or heavily abraded.
• A zipper, fitting or other component fails under normal use and the damage pattern is consistent with a material or workmanship fault.
• The product has been selected, fitted, tensioned, used and maintained in accordance with its instructions.

A claim may be declined when

• The fabric shows a cut, puncture, impact mark or penetration away from a failed seam.
• The damage is caused by rubbing against a sharp or rough fitting, edge or accessory.
• The product is incorrectly sized, installed, secured or tensioned.
• Damage results from misuse, an accident, avoidable wind movement, neglect, unauthorised alteration, normal wear or inadequate maintenance.

What happens if a claim is accepted

After assessment, the appropriate remedy may be a repair, replacement of the affected part, replacement of the product or another remedy required by applicable consumer law. The remedy depends on the nature and extent of the fault; an accepted claim does not automatically mean a complete product replacement.

NOT WARRANTY

Cuts, punctures and impact damage

These examples show localised holes or tears through the fabric rather than a seam failing. Their shape and position are consistent with contact or penetration by another object, so they are not attributable to faulty stitching or manufacture.

Why this is generally declined: the damage is away from a constructed seam and has a concentrated entry point, indicating external contact or penetration.

Why this is generally declined: the isolated split and surrounding distortion are consistent with impact or pressure from a sharp object rather than a manufacturing fault.

NOT WARRANTY

Abrasion, rubbing and snag damage

Why this is generally declined: the seam remains present while the adjacent surface shows scuffing and fibre damage. This indicates rubbing against an external surface, fitting or edge.

Why this is generally declined: the fabric has been pulled and torn around a single point, which is characteristic of snagging or penetration rather than a seam-construction fault.

How to submit a warranty claim

Providing complete information helps us assess the claim accurately and avoid unnecessary delays.

Please email us – sales@oceansouth.us

• Proof of purchase showing the product, website order or retailer with purchase date.
• The product name and SKU, if available.
• Photos showing the complete product as fitted or used.
• Clear close-up photos of the fault from both sides where possible.
• Photos of nearby fittings, edges or contact points that may have touched the damaged area.
• A brief explanation of when the issue was first noticed and how the product was being used.
• For covers: confirm the boat, motor or equipment model; how the cover was supported and secured; and whether it was used for storage or travel.

Before submitting

• Stop using the product if continued use could make the damage worse or create a safety risk.
• Do not cut, sew, glue or otherwise alter the affected area before the assessment unless we ask you to do so.
• Keep the product and all relevant parts until the claim has been finalised.

Assessment outcome

We will explain the outcome and the evidence supporting it. If the issue is not a manufacturing defect, we may still be able to suggest a repair, replacement part or suitable product-care solution where available.

This page is a visual guide only. Warranty eligibility and remedies are determined from the product evidence, the applicable warranty terms and applicable consumer law.