Privacy policy

Oceansouth (“Oceansouth”, “we”, “us”, “our”) operates the website https://oceansouth.com and its regional storefronts (including but not limited to /au, /nz, /us, and /eu-*) (collectively, the “Services”).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

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1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

Contact Information

• Name

• Billing and shipping address

• Email address

• Telephone number

Transaction & Account Information

• Products viewed, added to cart, purchased, returned, exchanged, or cancelled

• Order history and preferences

• Account login information (where applicable)

Payment Information

• Payment method details (processed securely by our payment providers)

• Transaction confirmations

Note: We do not store full payment card details.

Device & Usage Information

• IP address

• Browser type

• Device identifiers

• Pages viewed and interactions with the Services

Communications

• Emails, messages, or other communications you send to us

• Customer support interactions

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2. How We Collect Personal Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications

• Automatically through cookies and similar technologies when you use our Services

• From service providers who process information on our behalf (e.g. payments, shipping, analytics)

• From partners or third parties where permitted by law

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3. How We Use Your Personal Information

We use personal information to:

• Fulfil orders, process payments, arrange shipping, returns, and exchanges

• Provide customer support and respond to enquiries

• Communicate with you about orders, accounts, and services

• Improve, personalise, and optimise our Services

• Conduct marketing and promotional activities (where permitted)

• Detect and prevent fraud and unauthorised activity

• Comply with legal and regulatory obligations

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4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functionality

• Remember preferences

• Analyse site performance

• Support marketing and advertising activities

You can manage cookie preferences via your browser settings or consent banner (where applicable).

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5. How We Share Personal Information

We may share personal information with:

• Shopify, which powers our ecommerce platform

• Payment processors, shipping carriers, fulfilment partners

• Analytics, marketing, and IT service providers

• Professional advisers (legal, accounting)

• Authorities where required by law

We do not sell personal information.

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6. Shopify’s Role

Our Services are hosted by Shopify Inc. Shopify processes personal information to provide and improve the platform.

Depending on your location, Shopify may act as a data processor or independent controller for certain activities.
You can learn more here:
👉 https://privacy.shopify.com

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7. International Data Transfers

Your personal information may be transferred to, stored, and processed outside your country of residence.

Where required, we rely on recognised safeguards such as:

• Standard Contractual Clauses

• Adequacy decisions

• Other lawful transfer mechanisms

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8. Data Retention

We retain personal information only as long as necessary to:

• Fulfil the purposes described in this Policy

• Comply with legal and accounting obligations

• Resolve disputes and enforce agreements

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9. Your Rights

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion

• Restrict or object to processing

• Receive a copy of your information

• Opt out of certain marketing or advertising uses

EU/UK residents may exercise rights under GDPR, including data portability and withdrawal of consent.

Requests can be made using the contact details below. We may need to verify your identity before responding.

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10. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.

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11. Security

We implement reasonable administrative, technical, and organisational measures to protect personal information. However, no system is completely secure.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

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13. Contact Us

For questions about this Privacy Policy or your personal information, contact:

Oceansouth
Email: sales@oceansouth.com.au
Address: 1–3 Urban Street, Braeside VIC 3195, Australia

For the purposes of applicable data protection laws, Oceansouth is the data controller of your personal information.